Categories: Client News

DTSI Group facilitates Philippine expansion of US BPO Afni

<p><img class&equals;"aligncenter size-full wp-image-1549" src&equals;"https&colon;&sol;&sol;old&period;teamasia&period;com&sol;wp-content&sol;uploads&sol;2017&sol;03&sol;DTSI-Group-facilitates-Philippine-expansion-of-US-BPO-Afni&period;jpg" alt&equals;"" width&equals;"500" height&equals;"358"><&sol;p>&NewLine;<p><strong>DTSI Group CEO Miguel Garcia and US-based BPO Afni executives inaugurated Afni’s first facility in the Philippines&period; Pictured are &lpar;from left&rpar;&colon; Afni Chairman Bruce Griffin and Philippine Country Manager Ken Hahn&semi; DTSI Group President and CEO Miguel Garcia&semi; and Afni Philippines President E&period; Douglas Jones&period;<&sol;strong><&sol;p>&NewLine;<p>Award-winning systems integrator and facility developer DTSI Group and leading US-based BPO &nbsp&semi;company Afni unveiled a new Afni Philippines facility in Fort Legend Tower&comma; Taguig City—one of the Philippines’ premier business districts&period;<&sol;p>&NewLine;<p>A principal enabler of the Philippine information technology and business process outsourcing &lpar;IT-BPO&rpar; industry&comma; DTSI Group was appointed to help set up Afni’s operations in the Philippines&comma; including managing the firm’s information technology infrastructure&period;<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;This is an exciting time for the IT-BPO industry&period; Afni’s move into the Philippines validates the country’s stature as the leading&nbsp&semi;IT-BPO and shared services destination in the world&comma;” said Miguel Garcia&comma; DTSI Group president and CEO&period;<&sol;p>&NewLine;<p>Founded 76 years ago in Bloomington&comma; Illinois&comma; Afni is a leading provider of contact center and receivables management solutions to major companies in the United States&period; The Philippine facility is the company’s first office in Asia&period;<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;Our expansion to the Philippines represents the transition of Afni as a strong and proven U&period;S&period; company to a truly global brand&comma;” said Doug Jones&comma; president of Afni’s Philippines operations&period; &OpenCurlyDoubleQuote;The culture&comma; work ethic&comma; and focus on the customer experience in the Philippines are a perfect fit for the values that we have held close for the past 76 years&period;”<&sol;p>&NewLine;<p>Afni Chairman Bruce Griffin said the decision to open operations offshore in the Philippines is a good strategic move for the 76-year company&period;<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;Adding global locations is an important strategy for us&comma; and the desire of Filipinos to achieve the most and deliver the best is exactly what we were looking for&period;&nbsp&semi; We are simply delighted to open our pioneer Asia operations in Manila&period;” added Griffin<&sol;p>&NewLine;<p>DTSI Group is a full-service provider of game-changing technology&comma; advanced communications systems and state-of-the-art facilities to over 60 IT-BPO and multinational firms and has enabled more than 300&comma;000 call center seats in the Philippines&period;<&sol;p>&NewLine;<p><strong>About Afni<&sol;strong><br &sol;>&NewLine;U&period;S&period; based Afni helps companies get more from the relationships they have with their customers&period; With a strong and successful 76-year history&comma; the company’s full customer lifecycle solutions include&colon; acquisition and enrollment&semi; care and loyalty&semi; cross-sell and up-sell&semi; and receivables and subrogation&period; Afni operates customer contact operations centers in the United States and the Philippines&period; Learn more at www&period;afni&period;com or email <a href&equals;"mailto&colon;solutions&commat;afni&period;com">solutions&commat;afni&period;com<&sol;a>&period; For employment opportunities in Afni’s Manila operations&comma; visit <a href&equals;"http&colon;&sol;&sol;manila&period;afnicareers&period;com&sol;" target&equals;"&lowbar;blank" rel&equals;"noopener noreferrer">http&colon;&sol;&sol;manila&period;afnicareers&period;com<&sol;a>&period;<&sol;p>&NewLine;<p><strong>About DTSI Group<&sol;strong><br &sol;>&NewLine;The DTSI Group is a trusted partner of Fortune 1000 firms&comma; delivering innovative communications services&comma; state-of-the-art business facilities&comma; and game-changing technology solutions that create value for our customers&period; Our Group has evolved over 15 years to capitalize on fast-changing communications infrastructure&comma; innovations in facilities design and construction&comma; and emerging technologies that provide new ways to build relationships with suppliers and customers&period;<&sol;p>&NewLine;

J Darell Sapin

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