Categories: Client News

StarTek Announces Philippine Expansion

<p>&lpar;Manila&comma; Philippines&comma; February 8&comma; 2010&rpar; – StarTek&comma; Inc&period; &lpar;SRT&colon; NYSE&rpar;&comma; a leading provider of high-value business process outsourcing &lpar;BPO&rpar; services&comma; announced today the recent signing of a lease for a new customer care facility in the Eton Cyberpod Corinthian business center&period;<&sol;p>&NewLine;<p>Eton Cyberpod is located on Ortigas Avenue across from Robinson&&num;8217&semi;s Galleria&comma; a major shopping&comma; entertainment&comma; and hospitality complex&period; The new StarTek call center is the second Philippine facility for the company&period; StarTek&&num;8217&semi;s first facility is in the Makati business district on Jupiter Street&period;<&excl;--more--><&sol;p>&NewLine;<p>&&num;8220&semi;The addition of a second location in the Philippines continues our global expansion plans&comma;&&num;8221&semi; said Larry Jones&comma; StarTek President and Chief Executive Officer&period; &&num;8220&semi;We are building on the success of our first location in Makati that opened just over a year ago&period;&&num;8221&semi;<&sol;p>&NewLine;<p>Ortigas Avenue is the main thoroughfare in the Ortigas Commercial Center&comma; a large and important commercial and business district in the Philippine capital&period; It encompasses more than 100 hectares of prime real estate and is home to large corporations&comma; sprawling shopping malls&comma; and high-end restaurants&period;<&sol;p>&NewLine;<p>The Eton Cyberpod Corinthian business center is located near premier educational institutions&period; Its location near the junction of a major light rail and surface transportation hub ensures accessibility to a large&comma; high-quality labor force&period;<&sol;p>&NewLine;<p>The new StarTek facility is approximately 15&comma;000 square meters&comma; which will accommodate approximately 2&comma;100 seats&period; The Ortigas site will add to StarTek&&num;8217&semi;s existing 1&comma;100-seat Makati facility which is targeted to be at full capacity by the first half of 2010&period; The company will recruit employees for its Ortigas site in the coming months&comma; in addition to recruiting activities already underway at its Makati facility&period;<&sol;p>&NewLine;<p>StarTek&&num;8217&semi;s planned expansion will contribute to the growth of the contact center industry in the Philippines&comma; which is expected to expand at least 15&percnt; this year to US&dollar;5 billion in revenue according to the Call Center Association of the Philippines &lpar;CCAP&rpar;&period; In 2009&comma; the contact center industry recorded revenue of US&dollar;4&period;5 billion&period;<&sol;p>&NewLine;<p><b>About StarTek<&sol;b><br &sol;>&NewLine;StarTek&comma; Inc&period; &lpar;NYSE&colon; SRT&rpar; is a leading provider of high quality business process outsourcing services&period; Since 1987&comma; StarTek has partnered with its clients to solve strategic business challenges so that fast-moving businesses can improve customer retention&comma; increase revenue and reduce costs through an improved customer experience&period; These robust solutions leverage industry knowledge&comma; best business practices&comma; highly skilled agents&comma; proven operational excellence and flexible technology&period; The StarTek comprehensive service suite includes customer care&comma; sales support&comma; complex order processing&comma; accounts receivable management&comma; technical support and other industry-specific processes&period; Headquartered in Denver&comma; Colorado&comma; StarTek provides these services from 20 operational facilities&period; For more information visit the Company&&num;8217&semi;s website at www&period;StarTek&period;com or contact us at 800-541-1130&period;<&sol;p>&NewLine;<p style&equals;"text-align&colon; center&semi;"><b>FORWARD-LOOKING STATEMENTS<&sol;b><br &sol;>&NewLine;This press release contains certain forward-looking statements&comma; as defined in the Private Securities Litigation Reform Act of 1995&comma; concerning expansion of StarTek&&num;8217&semi;s operations to Philippines and demand for StarTek&&num;8217&semi;s services&period; Words such as &&num;8220&semi;expects&&num;8221&semi;&comma; &&num;8220&semi;believes&&num;8221&semi;&comma; &&num;8220&semi;intends&&num;8221&semi;&comma; &&num;8220&semi;will&&num;8221&semi;&comma; &&num;8220&semi;estimates&&num;8221&semi; and similar expressions identify such forward-looking statements&period; These are statements that relate to future events and include&comma; but are not limited to&comma; statements related to expanding the Company&&num;8217&semi;s service delivery capabilities&period; Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements&period; These risks and uncertainties include&comma; but are not limited to&comma; the ability to close and ramp new business opportunities that are currently being pursued with existing and&sol;or potential clients&comma; the ability to recruit and retain qualified employees&comma; our ability to retain key management personnel&comma; maximizing capacity utilization of our facilities&comma; demand for our clients&&num;8217&semi; products and services&comma; our ability to effectively manage growth&comma; highly competitive markets&comma; our lack of significant international presence outside North America&comma; geopolitical military conditions&comma; unfavorable global economic conditions&comma; difficulties in management of personnel overseas&comma; fluctuations associated foreign currency exchange rates&comma; difficulties complying with foreign laws&comma; unexpected changes in regulatory requirements&comma; political and social instability&comma; economic or political changes affecting Philippines&comma; potentially adverse tax consequences&comma; risks associated with business interruption due to weather&comma; pandemic or terrorist-related events&comma; and those factors discussed in the Company&&num;8217&semi;s Form 10-K for the year ended December 31&comma; 2008&comma; and subsequent filings with the Securities and Exchange Commission&period; Certain of these risks will be set forth in more detail in the Company&&num;8217&semi;s subsequent filings with the Securities and Exchange Commission&period;<&sol;p>&NewLine;

J Darell Sapin

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